Monday, January 21, 2013

Commercial Bank of Qatar – Yachts and Cars for your Loyalty!


Expanding on my recent post on Doha Bank, I would like to compare this bank to Commercial Bank of Qatar.

The bank's financial performance is just as convincing as Doha Bank's figures:






Doha Bank's return on equity is higher, due to higher leverage.






Commercial Bank of Qatar is organized, by customer type and location, in five business units:


Corporate Banking

This business unit offers financial services (treasury, investment banking, corporate finance and advisory) to domestic and international companies who invest, trade, and execute projects in Qatar. In cooperation with Qatar Development Bank, it keeps a special focus on small and medium enterprises.(“Al Dhameen Loan Assurance Program”)

In addition, a partnership agreement with Korea's HANA Bank promotes the growing trade and investment flows between Qatar and Korea.

Apart from offering core banking products and services, Commercial Bank of Qatar partners with MEEZA, a Qatar Foundation joint venture, to provide IT services and solutions to business customers. For example, the services cover cloud technology as well as HR and payroll solutions. This is somewhat surprising, as the bank has itself outsourced its IT and back office activities to Tata Consultancy Services.


Retail Banking

Commercial Bank of Qatar's retail division controls 27 branches and 153 ATMs in Qatar and emphasizes the importance of its mobile and Internet banking offerings.

Wealthy people (“high net worth customers” in banking language) are well served at Commercial Bank of Qatar: The “Limited Edition Cards Rewards Program” offers “a range of prestigious and highly exclusive gifts from some of the world's most luxurious brands – from limited edition watches to the latest must-have bags, stunning jewelery and even yachts and cars”. Obviously, this program seems attractive, compared to client loyalty programs in France where you have to purchase for years to get rewarded by a coffee machine....

Through its insurance joint venture, Massoun Insurance Services, Commercial Bank of Qatar completes its retail offering.


Islamic Banking

Following Qatar's decision to separate Islamic banking and commercial banking, this business line has been discontinued in 2012.


Investment Banking

The business line Commercialbank Capital (ComCap) provides advisory services for corporate activities such as M&A, joint venture, restructuring, and public and private fund raising in Qatar.


Brokerage services

Brokerage services are provided by the subsidiary Commercialbank Investment Services (CBIS).


Resources:

  • Commercial Bank of Qatar – Annual Report 2011